Or that they must use the most direct way to take you to your destination?
A little research on the LTA website revealed the following offenses and penalties in a PDF document:
* Soliciting for passengers:Turns out that consumers have rights too. I suggest everyone with a smartphone sends the LTA pictures of the offending cabs which like to pick and choose among customers and destinations. It is about time they learnt their lesson.
12 demerit points, Fine : $500
* Overcharging (by less than $20):
12 demerit points, Fine : $500
* Refusing, without reasonable excuse, to hire out taxi or to convey passenger:
6 demerit points, Fine: $300
* Terminating hiring of taxi or requiring passenger to leave taxi, without reasonable excuse, before passenger is conveyed to destination:
5 demerit points, Fine: $200
* Verbally insulting, intimidating or harassing a passenger in a sexual manner:
5 demerit points, Fine: $200
* Failing, without reasonable cause, to proceed to destination named by a passenger by shortest and most direct route:
3 demerit points, Fine: $100
* Verbally insulting, intimidating or harassing a passenger (other than in a sexual manner):
3 demerit points, Fine: $100
How To Lodge A Complaint Against A Taxi Driver?
1) By Phone :
Call to LTA Hotline – 1800-Call LTA or 1800-225 5582
2) By Email :
Access to LTA Internet Website – http://www.lta.gov.sg
3) By Letter or Fax :
Bus & Taxi Regulation Dept
Land Transport Authority
10 Sin Ming Drive
Singapore 575701
Fax No.: 6553 5329
Information You Need To Provide When Lodging A Complaint
1) Vehicle registration number of the taxi (with prefix and suffix)
e.g. SHA1234Z
2) Date and time of the incident
3) Venue and/or origin-destination of the incident
4) A brief account of the incident
Additional information that will help in the investigation include:
1) Type and colour of taxi
2) Fare paid
3) Sign displayed
4) Brief description of the driver
Commuters may have to appear in court to support their complaint.
