Wednesday, July 4, 2012

Pastamania: No outside food allowed, even for babies


I was shocked to learn that Pastamania does not allow 1 year-old babies to eat their own specially prepared food while the mother and myself patronized the Bugis outlet. The baby's mother was told that "No outside food allowed" applied even to babies. 

The staff told us that she was afraid of her boss coming in and seeing a baby eating its own food. She made it seem like she was doing us a favor by "closing one eye" as long as her boss was not around. What kind of bosses are they hiring to strike such fear in the staff that they would rather threaten the well-being of a baby?

Later, she even suggested that we order from the menu for the baby. Are they aware that adult food is unsuitable for babies?

Lets follow the logic here. 

"No outside food allowed" is to ensure that patrons eat your food and generate revenue. Simple concept which I agree with. 

We were in an empty restaurant with only two tables occupied. We (adults) were going to generate revenue by buying their food, while feeding the baby to keep her quiet, at no additional cost to Pastamania. Instead, Pastamania chose to uphold its policy blindly, and LOSE revenue in the process.